According to new industry information published by Credence Research “Dispatch Console Systems (Public Safety (Law Enforcement, Fire Department, Emergency & Medical Services (EMS), Crisis Management Centers, Homeland Security, etc.), Transportation, Utilities, Enterprise, Federal (Defense and Federal Agencies), Mining, and Other Verticals) industry – Growth, Share, Opportunities, Competitive Analysis, and Forecast 2015 – 2022”, shift in paradigm from hardware consoles to licensed software platform is one of the major trends prevailing in the dispatch console industry.

Similar to telephony systems, dispatch consoles began transition to VoIP (Voice over Internet Protocol) technologies in the last decade. With the advancements in technology, telephony systems and radios were upgraded to IP connections, thereby realizing the idea of a complete software based console system operating on commercial off-the shelf (COTS) PC hardware. As a result, the end-users are now able to architect a complete featured dispatch console system with little or no proprietary hardware. The change has enabled end-users to have multiple choices of form factor and performance, thereby customizing console systems to best meet their exact requirements.

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According to the research study “Dispatch Console Systems (Public Safety (Law Enforcement, Fire Department, Emergency & Medical Services (EMS), Crisis Management Centers, Homeland Security, etc.), Transportation, Utilities, Enterprise, Federal (Defense and Federal Agencies), Mining, and Other Verticals) industry – Growth, Share, Opportunities, Competitive Analysis, and Forecast 2015 – 2022”, transition from TDM (Time Division Multiplexing) to IP-based systems has triggered the replacement demand with end-users upgrading their conventional systems to advanced counterparts.

While the demand for spectral efficiency has fueled the need for advanced computer control, it has also necessitated dispatch center technology providers to upgrade their systems. Digital communications and the introduction of IP-based technologies have somewhat revolutionized the dispatch console industry by developing reliable dispatch console systems with superior capabilities and functionalities. In addition to increased reliability and functionalities, an overall reduction in life cycle expenditure coupled with the capability to integrate traditional distinct systems under one complete and capable model is driving the adoption of digital IP based dispatch console systems. Agencies and companies across the globe are increasingly deploying IP technology-based communication solutions to avail benefits such as reduced operating lifecycle costs, network-wide portability, risk mitigation through geo-diversity, and advanced radio and telephony integration.

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Some of the leading and promising players in the dispatch console industry include Motorola Solutions Inc. (U.S.), Harris Corporation (U.S.), Telex Radio Dispatch (Australia), Airbus DS Communications (U.S.) Siemens AG (Germany), Avtec, Inc. (U.S.), EF Johnson Technologies, Inc. (U.S.), Exelis, Inc. (U.S.), and Catalyst Communication Technologies, Inc. (U.S.) among others.

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